Please contact our Customer Care team from 10 am- 5 pm at +971 56 401 4003, Email: [email protected] All our orders are delivered within (3 to 5) Working days, depending on the time of order, your delivery location, and the items you have selected. Please see our Terms and Conditions for more information.
Damaged Item!
We pride ourselves on delivering only the highest quality products to our discerning customers. However, as our shipments are handled by human couriers, the occasional mishap may occur. Should you receive a damaged item, please do not hesitate to contact our dedicated Customer Care team between 10 am- 5 pm on 04 3202021, Email: [email protected]
Delivery Time!
Estimated shipping for Domestic United Arab Emirates customers is 2 – 3 working days.
Estimated shipping for GCC customers is 8 – 12 working days.
Estimated shipping for international customers is 16 – 25 working days.
How I can Test the Product?
Yes, To allow our customers to fully experience the exceptional nature of our offerings, we are delighted to provide Complimentary Sample Kits, available for delivery directly to your doorstep
Payment methods!
We accept Visa, MasterCard, American Express, and online credit. Cash on delivery payments on orders up to 50,000 AED. However, we do not accept cheques.
Order By WhatsApp!
Yes, you may contact our Customer Care team from 10 am- 5 pm at +971 56 401 4003
Are Delivery Charges Refundable?
Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective. Please see our Terms & Conditions for more details. Please note that we shall process the refund in AED, if you paid the initial purchase using a card denominated in another currency, your bank may charge you a different rate than the one used in the original purchase, in that situation we are not liable for the difference in currency that your bank may charge to your card.
is it compulsory to open an account?
You do not need an account to shop at Plethora. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:
-Tracking your orders and reviewing past purchases -Requesting a return directly from your account – Adding the products to your Wish List including sold out items – Previewing new collections and receiving emails on our latest news and New In items – Saving your address and card details for a faster shopping experience when you visit us next time
RETURN POLICIES, TAXES, and CUSTOM DUTIES?
We offer a fourteen (14) day exchange.
The Exchange items must be unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. The return policy contains conditions. Please see our Terms & Conditions for more details.
We do not charge any taxes or customs duties fees for your order. You will have to pay customs charges and taxes ( if applicable) to the customs authority in your country. They will contact you if any charges apply. If you refuse to pay customs fees and charges, your package will be returned, and the order charges won’t be refunded. ( THIS NOTE IS NOT FOR GCC CUSTOMERS
