Can I test the products before buying them online?
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team in-store that are ready to answer all your questions.
What should I do if my item is faulty or damaged?
We pride ourselves on the highest quality, luxury product at Plethora. So, if your product is damaged or has a fault, we want to know about it. Please contact our Customer Care team from 10am- 5pm on 04 3202021, Email: [email protected]
How long will it take to deliver my order?
All our orders are delivered within (3 to 5) Working days, depending on the time of order. We apologize in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific areas we may offer limited delivery options. Please see our Terms & Conditions – Delivery for more details.
Are delivery charges refundable?
Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective. Please see our Terms & Conditions for more details. Please note that we shall process the refund in AED, if you paid the initial purchase using a card denominated in another currency, your bank may charge you a different rate than the one used in the original purchase, in that situation we are not liable for the difference in currency that your bank may charge to your card.
What is the returns policy?
We offer a Fourteen (14) day returns policy for the items. Items must be unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. Please see our Terms & Conditions for more details.
Can I order by Phone?
Yes, you may contact our Customer Care team from 10am- 5pm on 04 3202021
I have not received my order?
please contact our Customer Care team from 10am- 5pm on 04 3202021, Email: [email protected] All our orders are delivered within (3 to 5) Working days, depending on the time of order, your delivery location and the items you have selected. Please see our Terms and Conditions for more information.
What payment methods does Plethora accept?
We accept Visa, MasterCard, American Express, and online credit. Cash on delivery payments on orders up to 50,000 AED. However, we do not accept cheques.
Where does Plethora ship to?
Plethora is exclusive to the United Arab Emirates. We do not currently ship to anywhere else in the world. However, we will notify you when we have shipping for any new destination.
How do I contact Customer Service?
You can contact Customer Care team from 10am- 5pm on 04 3202021, Email: [email protected]