TERMS & CONDITIONS

Welcome to www.plethora.ae. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.

www.plethora.ae (the “Website”) is owned and operated by Plethora General Trading L.L.C. for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the United Arab Emirates. Plethora General Trading L.L.C. is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number (65519) and its registered office at PO Box 66261, Dubai, United Arab Emirates.

These Terms apply to all sales of products made to you, the customer, via www.plethora.ae (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are in agreement with the Terms each time you place an order.

IMPORTANT, only orders with delivery addresses within the UAE and GCC can currently be processed via the Website.

1. Information about us and how to contact us

We are Plethora General Trading L.L.C. (United Arab Emirates), Our registered office is at United Arab Emirates, Dubai, Muhaisnah 4, Al Mezan Towers, Office 506, P.O Box 66261, Tel +971 4 3202021. You can contact us through our Customer Care team which is available to you as follows:

Opening hours: 10am – 5pm Sunday to Thursday excluding the Public holidays according to United Arab Emirates Calendar.

Email: [email protected]

Office Locator link here

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our products

The images of the products on our website are for illustrative purposes only and although every effort is made to display colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your products may vary slightly from those images.

3. Our contract with you:

3.1. Orders

Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.

If we are unable to accept your order, we will inform you of this by phone call or email and will not charge you for the products. This might be because:

• • The product is out of stock

• • We have identified an error in the price or description of the product.

• • Your billing name and address does not match that of the credit card used for payment

• • We need to deal with technical problems with the product or make minor technical changes.

• • We need to update the product to reflect changes in relevant laws and regulatory requirements.

Please note that we are unable to process orders to a P.O Box address.

When we have accepted your order, you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled “Thank you for placing your order”. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Care Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment

Prices on the Website are displayed in AED (which excludes VAT) and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. VAT and any such additional costs will be displayed before your final check out.

Where you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED:

• • American Express

• • MasterCard

• • Maestro

• • Visa

CASH ON DELIVERY (Only Inside UAE):

Is permitted for Orders of up to AED 50,000.

WE’RE SORRY, WE DO NOT ACCEPT:

• • Cheques

• • Postal Orders

We are sorry, but currently, we do not offer gift certificates or gift cards.

You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

IMPORTANT INFORMATION:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• • The Item(s) ordered is (are) not available.

• • We are unable to process the payment.

• • We Cannot deliver to the address provided.

• • A duplicate order was placed.

If your order is cancelled by us, you will receive an email or phone call to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Care Team on (04 3202021) with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care.

3.4. Promotional Codes and discount schemes

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

4. Delivery

4.1. Standard Delivery

We offer a delivery on all orders to the address specified by you in your order, usually within 3 – 5 working days from the date your order (Inside UAE) is accepted by us. (Working days are Sunday to Thursday excluding U.A.E. Public holidays).

We apologize in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific areas we may offer limited delivery options. You will be notified of this at checkout.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All orders require a signature upon delivery. If you are not there to receive your order, (Shipping Agent) can deliver the package and collect a signature on your behalf at the specified delivery address. If you do not wish the courier to deliver to anyone besides yourself, you can inform us in advance and specify a preferred delivery schedule.

To ensure secure and undamaged delivery of your order, (Shipping Agent) will not be able to leave your order ‘hidden’ at the delivery address unless this is specifically requested by you to (Shipping Agent).

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or (Shipping Agent) will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.

We are sorry we only deliver online orders to United Arab Emirates, Saudi Arabia, Al Kuwait, Bahrain and Oman addresses.

4.2. Delivery Addresses

Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

Unfortunately for select postcodes in specific areas we may offer limited delivery options. You will be notified of this at checkout.

4.3 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided.

You own the products once we have received payment in full.

5. Your rights to cancel the order or end the contract:

You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether the item has manufacture default, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all your money back), see condition 5.2.

If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.

5.1 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

• • We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.

• • There is a risk that supply of the products may be significantly delayed because of events outside our control.

• • We have suspended supply of the products for technical reasons or notify you we are going to suspend them for technical reasons.

• • You have a legal right to end the contract because of something we have done wrong.

5.2 If there is a problem with the product

Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Care Team 04 3202021 (Sunday – Thursday 10am – 5pm excluding U.A.E. Public Holidays) or by emailing us at, [email protected]

With your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.

If you wish to exercise your legal rights (condition 5.1) to reject products you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call Customer Care using the contact details in condition 1 for a return label or to arrange collection.

5.3. Proof of purchase:

All online customers will receive a proof of purchase email when their order has been dispatched. Please use this if you wish to return or exchange an item. We are will not be able to process returns nor exchanges without this.

6. How to make a return

If you are entitled to return products under (conditions 5.1 and 5.3), you may return your order free of charge via (Shipping Agent).

If you are entitled to return products under (condition 5.2), you may return your order, but you will be kindly requested to pay the charge via (Shipping Agent).

Please note that if you make a return using a method other than by (Shipping Agent) and you have simply changed your mind, you will be responsible for any applicable costs and charges involved.

We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such products to be returned to you within Fourteen (14) working days of our notification.

a) Returning Products:

Products and all complimentary items must be returned to us promptly at our distribution center. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution center no later than Fourteen (14) days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed.

If you return your parcel via (Shipping Agent) you will receive proof of receipt and a code to track your return online at www.plethora.ae or by calling 04-3202021

if you make a return using a method other than (Shipping Agent), please obtain and retain your proof of return receipt, in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

b) Processing the Refund

If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within (7 to 14) working days after the day we receive your returned products and confirm you are entitled to a refund.

Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team. Please note that we shall process the refund in AED, if you paid the initial purchase using a card denominated in another currency, your bank may charge you a different rate than the one used in the original purchase, in that situation we are not liable for the difference in currency that your bank may charge to your card.

If you have chosen to exchange the relevant products, please note we can only offer exchanges that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.

If you have requested an exchange or replacement on your Returns note, this will be processed within (7 to 14) working days of receiving your returned products and will be delivered via standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above.

7. Our liability to you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection and Customer Rights.

If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for foreseeable loss and damage caused to you as a result. Loss or damage is foreseeable it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.

We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Personal Data

We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.

9. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date

10. Disputes and Governing Law

These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Welcome to www.plethora.ae. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.

www.plethora.ae (the “Website”) is owned and operated by Plethora General Trading L.L.C. for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the United Arab Emirates. Plethora General Trading L.L.C. is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number (65519) and its registered office at PO Box 66261, Dubai, United Arab Emirates.

These Terms apply to all sales of products made to you, the customer, via www.plethora.ae (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are in agreement with the Terms each time you place an order.